Click here to see our delivery promises.
How can we help you?
You can find answers to commonly asked questions below.
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Delivery Questions
Frequent Questions
Click here to see answers to our customers most common questions.
Product Returns
Click here for information about Returns.
Usage Guides
Click here to find the Instructions for use for your product.
Quick Q&A
Please go to our contact page and send us an email with your order number. Alternatively you can email support@gelpacks.com and Steve will get back to you as quickly as possible.
What are the delivery timescales?Where can I find my tracking number when the product has shipped?Which carrier will deliver my Gelpacks.com package?
We have under 1 day processing time to manage your order before we pass it to the carrier. From there we have standard 2-4 day shipping. At the time of checkout you’ll be able to see our estimated delivery date for each product. You can pay extra for next day delivery, but as the products are so large it can be quite an expensive option!
Where can I find my tracking number when the product has shipped?Which carrier will deliver my Gelpacks.com package?
No Advice
Gelpacks.com contains general information about medical conditions and treatments. The information is not advice, and should not be treated as such.
No warranties
The medical information on Gelpacks.com is provided without any representations or warranties, express or implied. Gelpacks.com makes no representations or warranties in relation to the medical information on Gelpacks.com.
Without prejudice to the generality of the foregoing paragraph, Gelpacks.com does not warrant that:
(a) the medical information on Gelpacks.com will be constantly available, or available at all; or
(b) the medical information on Gelpacks.com is complete, true, accurate, up-to-date, or non-misleading.
Professional assistance
You must not rely on the information on Gelpacks.com as an alternative to medical advice from your doctor or other professional healthcare providers. If you have any specific questions about any medical matter you should consult your doctor or other professional healthcare provider. If you think you may be suffering from any medical condition you should seek immediate medical attention. You should never delay seeking medical advice, disregard medical advice, or discontinue medical treatment because of information on Gelpacks.com.
Limiting our liability
You agree not to hold us liable for any damages arising from or relating to your reliance on any of the medical information provided on Gelpacks.com.
Additionally, you agree not to repeat the medical information that you read on Gelpacks.com to a third party, as that third party may not have read this disclaimer and understood the caveats involved in receiving the information.
If you should repeat the medical information that you read on Gelpacks.com to a third party, whether through writing, electronically, or orally, you agree that you will indemnify us and defend us against any claims for damages by that or any other third party which received its information as a result of your actions, either in whole or in part. In other words, if the third party you told the information to repeats it to another third party, you must indemnify us and defend us against claims made by either of those third parties
We accept payment in the following ways only:
Mastercard (via Stripe)
Visa (via Stripe)
Discover (via Stripe)
American Express (via Stripe)
Amazon PayPaypal
Yes you will, but you’ll have to cover the return postage fee.
Read our full Refund and Return Policy by clicking here.
Please send us a quick message and we’ll give you a return address. The reason we ask for this extra step is so that you send the product to the location that is closest to you.
Read our full Refund and Return Policy by clicking here.
All of the products come with printed instructions that you can refer to for all safety information. The instructions are printed in English, Spanish, French, Italian and Spanish. However if you would like to access the documents electronically then you can do so in your ‘my account’ section. Simply log in to your account, and on the left column select “Instructions for use”. You will see links to the PDF download of your instructions here.